Unrivalled Third Party Hardware Support
Park Place Technologies is your trusted third party data center maintenance partner. As the global leader in third party support for storage maintenance, server support, network hardware support and hyperconverged hardware, we provide maintenance for 21,500+ customers across the globe, including half of the Fortune 500.
Unmatched by ordinary third party IT maintenance providers and even the OEMs, we offer proactive monitoring, 24/7 L3 support, the industry’s only First-Time Fix™ Guarantee and a range of additional services that keeps your equipment protected and their lifetime extended.
ParkView®:
Fewer Touchpoints, Faster Fixes
Maintenance from the OEM often keeps you waiting while faults escalate. Tickets bounce from one team member to another, and you lose valuable time trying to fix any hardware issues in your data center.
ParkView® is Park Place’s way of doing maintenance. It detects problems the moment they occur, creates the ticket for you, and triages the right engineer with the right part, leading to faster fixes, fewer touchpoints, and maximum uptime.
- Leads to a 31% faster mean time to repair
- It supports a wide range of OEMs, platforms, OS and generations
- Reduces the average number of touchpoints to resolve an issue from 8 to just 2
- Predictive and preventative – We can identify and fix the hardware issue, before you even know it’s occurred
Third Party Hardware Support at Any Point of the Asset Lifecycle!
Our service allows you to control at what point your IT assets are supported. Whether we start Day 1, right out of the box, or partner with you at another point later in the lifecycle of the hardware, Park Place delivers quality support and OEM-level SLAs for a fraction of the cost.
Our global, Level 1 (L1) - Level 3 (L3) engineers average 15+ years of multiple OEM experience and are world-renowned for maximizing data center equipment Uptime.
We provide support throughout the entire lifecycle of your data center and edge hardware.
Our support doesn't have an expiration date!
Day-1 Support, Right Out-of-the-Box
Choose a minimal support package from the OEM to maintain access to software updates - we can do the rest! Learn more here.
Post-OEM warranty transition
Explore transitioning support to Park Place after your initial 3-year OEM warranty ends. Your maintenance savings can be reinvested into new technologies, AI, or other initiatives.
End of Life (EOL)
When OEMs stop manufacturing your specific equipment model, service and support can quickly diminish. Our data center third party maintenance can take your performance to the next level with world-class service and support.
End of Service Life (EOSL)
OEMs may stop servicing and supporting your equipment, but we won’t! We’ll provide IT hardware support as long as possible, until you’re ready for new equipment.
Supported OEMs
What our Hardware Maintenance Service Includes
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Break/Fix Support from Expert L1-L3 Engineers
With the most badged L1-L3 Engineers in the industry with 15+ years of direct OEM experience, we guarantee a First Time Fix™* when your device breaks down. We also use a Three Deep model, ensuring you have a primary, secondary, and tertiary engineer assigned to every location that understands your environment inside and out.
*First Time Fix™ Guarantee only available with a ParkView Automated Support™ Add-on
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Parts Replacement from 2400+ Stocking Locations
Our replacements are original OEM parts procured and vetted through both commercial partners and our own testing facilities. Whether it’s a whole unit or an individual component, all hardware purchased by Park Place Technologies goes through extensive review prior to deployment, and we stock these parts at the nearest global location to you so they’re ready when you need them.
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Industry-Leading Response Times from a Follow-the-Sun Approach
When we say 24×7, we mean it! Our operations centers are placed strategically around the globe so someone is always there to take your call, escalate your incident, and dispatch an engineer to the incident location. And if you don’t need the fastest time possible for your environment, you can customize your SLA by device type or priority.
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Ease-of-use and Transparency from One Ticket System
Park Place’s Central Park™ platform is your single, self-service portal. If you want to submit or view support tickets, evaluate your active contracts, add equipment, or observe real-time events, you can do it here.
Why Choose Park Place as your Third Party Maintenance Provider?
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Flexible Service Level AgreementsPark Place believes in total flexibility for every customer. That why we offer a wide range of SLAs, including 24 x 7 x 365, and will even tailor one specifically for your requirements. -
One Partner Across OEMs, Across the WorldWith multi-vendor hardware support provided in ~180 countries, you can simplify IT maintenance by reducing the number of partners you need. -
Extend the Life of HardwareEnd of Service Life (EOSL) support keeps your investments up and running longer, maximizing ROI and freeing money for other initiatives. -
30-40% Less than the OEMAchieve significant cost savings, along with outstanding third party IT support quality. -
Fully Automated Maintenance ExperienceOur proprietary hardware monitoring tool, monitors for incidents 24/7 and automatically opens tickets, triages the issue and dispatches IT support. -
Follow-the-Sun Support in 170 LanguagesWherever you are, and whenever the need arises, our IT hardware maintenance services come with multi-lingual customer support (including L3 support). -
The Industry’s Only First-Time Fix™ GuaranteeWe're confident in our service - If we don't resolve your hardware issues on the first visit, you get one month of support on the device free. Learn more. -
Support for IT Hardware Still Under OEM WarrantyWith Park Place First Call™, we will serve as the point of contact for equipment still covered by the OEM. We’ll call the OEM for you, and make sure a hardware support ticket is opened, saving you the time and inconvenience. -
Central Park Customer PortalThe first third party maintenance vendor to release one, our innovative customer portal allows you to create service tickets with ease. As well as easy-to-read dashboards and 24-hour live chat.
More than Just a Third Party Hardware Maintenance Provider
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Software Technical Support for Seamless Operations
When you need expert guidance and troubleshooting for your equipment’s software, our Software Technical Support team ensures your systems stay optimized and operational. Whether you need help with configuration, troubleshooting, or remediation guidance, our team is ready to assist with expert advice to keep your operations running smoothly.
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IT Lifecycle Set-Up and Disposal for Easy Transition
We do more than the normal hardware service provider. Let Park Place Technologies handle your set-up, configuration, and disposal needs with our IT professional services. Whether you’re installing new devices, moving equipment, adding components, or making changes to existing configurations, our Deployment and IMAC (Install, Move, Add, Change) services can help you do it all. And when it’s time to sunset your device, we can safely and securely dispose of your end-of-life IT hardware with our IT Asset Disposition (ITAD) services.
Global Reach.
Proven Results.
We've seen it all, and understand that expert support must be available when you need it. That's why our 600+ advanced L3 engineers have 15+ years of direct OEM experience. What's more, they are located at every corner of the globe and can be on-site at your facility within 4 hours.
That’s professional support whenever you need it, wherever your IT hardware is located.
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~180Countries serviced
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2,400+Spare parts locations
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21,500+Current customers supported
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600+Global Field Engineers
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15+Average Years of Engineer OEM Experience
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