IBM Support & Maintenance
Spare parts & on site maintenance SLAs for IBM hardware. Supporting all makes & models.
World-Class IBM Third Party Maintenance
With Park Place Technologies, you can receive support at any point of the asset lifecycle. That could be when it’s past the initial warranty period or beyond the IBM end of service life date. Our IBM maintenance services keep your devices up-and-running and performing optimally.
We provide support for a range of equipment. Including IBM server maintenance, storage support and IBM mainframe maintenance. What’s more, our IBM third party support offering also helps with software issues, ensuring your IBM devices are operating at peak performance.
Partner with a global third party maintenance provider that does more for your IBM infrastructure, throughout its entire lifespan.
Supported IBM Devices
Our IBM IT support covers a range of equipment. Park Place provides IBM storage maintenance, server and mainframe support, so no matter your infrastructure setup, we maintain Uptime for your data center.
We Support IBM Products of all Types
See for yourself:
STORAGE DEVICES
We provide IBM storage support for the following devices:
- IBM DS 8000 Series (up to Gen9)
- IBM FlashSystem
- IBM Storwize
- IBM System Storage
- IBM TS Series
- IBM XIV
SERVER DEVICES
Our IBM server support covers the following:
- IBM Bladecenter H
- IBM Pureflex
- IBM Netezza
- IBM Power
- IBM xSeries
- IBM iSeries
MAINFRAME
We cover IBM mainframe support for the below:
- IBM Z Series / zSystem
SOFTWARE
Looking for an alternative IBM software maintenance approach? We can help with the following:
- IBM AIX
- IBM Os400
- IBM z/OS
- IBM DS Storage
- IBM Storwize
- IBM FlashSystems
- IBM XIV
- IBM SVC Storage
- IBM A9000
IBM Hardware Support Options
Day-1 Support, Right Out-of-the-Box
Choose a minimal support package from IBM to maintain access to software updates - we can do the rest!
End of Service Life
IBM may stop servicing and supporting your equipment, but we won’t! We’ll support your hardware assets as long as possible, until you’re ready for new equipment.
Post-OEM Warranty Transition
Explore transitioning support to Park Place after your initial 3-year IBM warranty ends. Your maintenance savings can be reinvested into new technologies, AI, or other initiatives.
End of Life
When IBM stops manufacturing your specific equipment model, service and support can quickly diminish. Here Park Place can take your performance to the next level with world-class service and support.
What our IBM Hardware Maintenance Service Includes
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Break/Fix Support from Expert L1-L3 Engineers
Our team includes the most badged L1–L3 engineers in the industry, each with 15+ years of direct experience with IBM. To ensure consistency and eliminate knowledge gaps, we use a Three-Deep model: Assigning a primary, secondary, and tertiary engineer to every location who understand your environment inside and out.
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Parts Replacement from 2400+ Stocking Locations
Our replacements are original IBM parts procured and vetted through both commercial partners and our own testing facilities. Whether it’s a whole unit or an individual component, all IBM hardware purchased by Park Place Technologies goes through extensive review prior to deployment, and we stock these parts at the nearest global location to you so they’re ready when you need them.
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Industry-Leading Response Times
When we say 24×7, we mean it! Our operations centers are placed strategically around the globe so someone is always there to take your call, escalate your incident, and dispatch an engineer to your location. And if you don’t need the fastest time possible for your environment, you can customize your SLA by device type or priority.
Check out our common IBM service level agreements (SLAs) below:
7X24X4Every Available Hour
24 hours per day, 7 days a week, including holidays. Engineer on site (if needed) in 4 hours or less.
5x9x4Same Business Day
Monday through Friday, 8AM to 5PM, with an expert engineer on site (if needed) within 4 hours.
5x9xNBDNext Business Day
Available Monday through Friday, 8AM to 5PM, with next business day onsite response and parts delivery.
CustomBespoke SLAs
We can even provide a custom SLA package to suit your needs.
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Ease-of-use and Transparency from One Ticket System
Park Place’s Central Park™ platform is your single, self-service portal. If you want to submit or view support tickets, evaluate your active contracts, add equipment, or observe real-time events, you can do it here.
IBM Software Support
Looking for more than just hardware maintenance? Park Place provides 3rd party IBM software support too!
When unexpected IBM software issues arise, waiting for an unresponsive software help desk from the OEM isn’t an option, and downtime becomes a real risk.
Switching to third party software support means gaining a partner that can keep pace with your environment, helping with configuration, break/fix remediation, file system issues, and more.
Here's the IBM software that Park Place can support:
- AIX
- Os400
- z/OS
- DS Storage
- Storwize
- FlashSystems
- XIV
- SVC Storage
- A9000
Benefits of Choosing Park Place
Enable IBM predictive maintenance with ParkView Automated Support™. Our tool monitors for incidents 24/7 and detects faults proactively.
IBM support at 30-40% less than the OEM.
Choose an SLA that is customized to your needs. We can have a field engineer on site within 4 hours!
We're confident we can fix IBM hardware problems on the first visit. Learn more.
Keep hardware running longer and maximize ROI.
Wherever your IBM equipment is located, we are there to help.
Our own portal allows you to submit tickets, read dashboards and contact our support team 24/7.
Additional IBM Services
Infrastructure as a Service
Leverage Park Place's PowerCloud and xCloud for your IBM Power Systems and x86 workloads.
IBM Hardware Procurement
Ready to invest in new IBM technology? Procure it through Park Place.
Frequently Asked Questions
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How do you monitor my IBM hardware?
ParkView Automated Support™ is powered by our proprietary Entuity Software™ to monitor your IBM storage, server, or mainframe infrastructure, which links directly to the Central Park portal for fast support. Whenever an issue arises, ticketing, triage, part(s) order, and technician alerts happen automatically!
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Why does your support cost less than OEM support?
Many OEMs charge a premium for their highest level of support, but with the largest team of badged L1-L3 engineers, we can provide up to 24×7 SLAs at the same rate as the base level of the OEM. Plus, we can keep your hardware running past the OEM’s End of Service Life (EoSL) date, allowing you to use the hardware on your timeline.
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Can I remove IBM devices mid-term if we decommission them?
Yes, all we need is 60-day notice of you dropping your IBM device(s) from the contract. Then we will credit you back the unused amount.
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Where can I find out if you support my specific IBM hardware?
You can find all of the IBM models we support on our supported products list.
