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Remote Infrastructure Management Services

Our remote infrastructure management services proactively monitor, triage, patch, and manage your environment. We strengthen your infrastructure performance, security, and compliance processes - allowing you to focus on other key initiatives.

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Remote IT Infrastructure Management - Delivering you Uptime!

When your IT team is stretched thin, we can help! Our Remote Managed Services helps to free your team to focus on key initiatives, while we close skill gaps, manage the day-to-day grind, and keep your infrastructure up and secure. Our Remote Management Services are designed for organizations looking for a partner to comprehensively monitor and manage their IT infrastructure remotely.

No matter the setup of your IT environment, we’ve got you covered. This includes on-premises, edge, hybrid-cloud, and public cloud management for servers (OS and hypervisors), storage, network, and HCI software.

Depending on what tier of remote managed IT services you choose from Park Place, customers can benefit from our deep expertise, up-to-date patching, and 24/7 monitoring – We work alongside your internal IT team to maximize uptime and performance!

Infrastructure Management Framework
Support Tiers
Services Deep-Dive
What Makes Us Different
Customer Experience
Covered Devices
Get In Touch

How Remote IT Infrastructure Management Services can Help Your Team

Outsourcing your IT processes to a third-party infrastructure management team offers considerable benefits, including:

24/7 Support
Minimized Security Risks
Internal Skills Complemented
Reduced Alert Fatigue
Maximized Uptime
Staff Freed for Other Projects
Patch Predictability
Management Cost Volatility Avoided

How We Deliver Remote Infrastructure Managed Services

BASE

24/7 remote infrastructure monitoring, incident identification, triage, and  escalation (NOC)
PLUS

Incident resolution for managed devices, proactive management of patch levels
FULL

Comprehensive management and support of managed devices

Park Place offers Remote Managed Services in three tiers—Base, Plus, and Full—each designed to align with your specific IT requirements.

Whether you need remote infrastructure monitoring services, or a trusted partner to fully manage your data center, Park Place Technologies delivers comprehensive support for this, and everything in between.

SERVER
STORAGE
NETWORK
OPERATING SYSTEMS
HYPERVISORS

Support Tiers

BASE

NOC

Monitor, Identify, Triage, Escalate

Use Cases

7×24 Monitoring
- Performance & Utilization Monitoring
- Availability Monitoring
- Network Path Monitoring
- NetFlow Monitoring
- Network Configuration Monitoring
Intelligent Incident Discovery & Notification
Triage & Fault Identification
Intelligent Escalation
Ticket Management
Third Party Incident Coordination

Value

Benefit from 24/7 eyes on infrastructure (we’re there when you can’t be)
Reduce alert noise (only notified for actionable events)
Free time to focus on your strategic initiatives

Support Tiers

PLUS

REMEDIATION

Fix and Patch

Use Cases

Base Use Cases +

Remediation
- Storage
- Server
- Network
- HCI
- Third Party
Patch Management
- Hot Fix
- Minor Version Update
- Security Update
Network Configuration Backup
Periodic Service Reviews

Value

Lessen risks via compliance
Reduce MTTR (faster fixes)
Increase audit readiness

Support Tiers

FULL

FULL MANAGEMENT

Run, Operate, Administer, Execute

Use Cases

Base & Plus Use Cases+

Resolution of Tickets on Entitled Devices for
- Service Requests
- Change Requests
Change Management
Problem Management
Performance & Utilization Optimization
Major Version Upgrades

Value

Complement internal skills
Maximize uptime
Stabilize budget (lessen impact of inflation, unexpected FTE costs)

Use Cases

7×24 Monitoring
- Performance & Utilization Monitoring
- Availability Monitoring
- Network Path Monitoring
- NetFlow Monitoring
- Network Configuration Monitoring
Intelligent Incident Discovery & Notification
Triage & Fault Identification
Intelligent Escalation
Ticket Management
Third Party Incident Coordination

Use Cases

Base Use Cases +

Remediation
- Storage
- Server
- Network
- HCI
- Third Party
Patch Management
- Hot Fix
- Minor Version Update
- Security Update
Network Configuration Backup
Periodic Service Reviews

Use Cases

Base & Plus Use Cases+

Resolution of Tickets on Entitled Devices for
- Service Requests
- Change Requests
Change Management
Problem Management
Performance & Utilization Optimization
Major Version Upgrades

Value

Benefit from 24/7 eyes on infrastructure (we’re there when you can’t be)
Reduce alert noise (only notified for actionable events)
Free time to focus on your strategic initiatives

Value

Lessen risks via compliance
Reduce MTTR (faster fixes)
Increase audit readiness

Value

Complement internal skills
Maximize uptime
Stabilize budget (lessen impact of inflation, unexpected FTE costs)

Remote Support
Designed for Your Entire Environment

Request Your Discovery Call

Base Level Support
- Monitor your server, storage, and networking environments for incidents 24/7/365 including performance and utilization monitoring, availability monitoring, network path monitoring, NetFlow monitoring, and network configuration monitoring
- Filter incidents and only notify you when your attention is required
- Report incidents to the agreed upon teams – including third parties – as per the service agreement
- Open and monitor tickets until customer confirms resolution
Plus Level Support
- Proactive patch management and software upgrades with the client
- Facilitate minor version upgrades
- Conduct proactive management and maintenance of patch levels for IT systems within the current minor version
- Delivered with a deﬁned cadence
- Perform critical security updates and hot ﬁxes as per the service agreement
Full Level Support
- Proactive patch management, software upgrades, and facilitation of major version upgrades with the client
- Perform critical security updates and hot ﬁxes as per the service agreement
- Develop & execute: problem management, change management, and automated network conﬁguration backup

What Makes Us Different

ENTERPRISE OPERATIONS CENTER

IT infrastructure managed services people icon

CUSTOMER FIRST FOCUS

IT infrastructure managed services tool icon

OUR OWN TOOLS

SUPPORT TEMPLATES

7x24 multi-discipline team
Centers of Excellence in region
Infrastructure Technology expertise

Proactive, fast support and remediation
Continuous Enhancements and training
Regular service and performance reviews

Entuity Software™ powers our remote infrastructure management service and provides custom visualization into your environment.
Central Park brings together all the aspects of our service delivery in a common digital platform

Built on 30 years of industry experience
Designed to optimize infrastructure uptime
Configurable to meet customer needs

ENTERPRISE OPERATIONS CENTER

7x24 multi-discipline team
Centers of Excellence in region
Infrastructure Technology expertise

CUSTOMER FIRST FOCUS

Proactive, fast support and remediation
Continuous Enhancements and training
Regular service and performance reviews

OUR OWN TOOLS

Entuity Software™ powers our remote infrastructure management service and provides custom visualization into your environment.
Central Park brings together all the aspects of our service delivery in a common digital platform

SUPPORT TEMPLATES

Built on 30 years of industry experience
Designed to optimize infrastructure uptime
Configurable to meet customer needs

MONITORING GOVERNANCE

Customer Experience

how our IT infrastructure management services work

how our IT infrastructure managed services work - vertical

What our Remote Management Service Covers

Request Your Discovery Call

Servers

Operating Systems

Hypervisors

Network Estate

Storage

HPE IT infrastructure management services

IBM IT infrastructure managed services company

Remote Infrastructure Services

Below are the infrastructure deployments where our remote managed services deliver measurable impact:

Hybrid Cloud Managed Services

Centralize and simplify management of your hybrid estate with our remote services.

Public Cloud Managed Services

We can remotely monitor your and manage your cloud environment. Including Microsoft Cloud (Azure and M365), IBM Cloud, and Amazon Web Services (AWS).

On-Premises Remote Managed Services

Our remote services for IT management include equipment located in your own data center.

woman providing managed IT services remote solutions with a tablet interface

"Park Place opens an incident ticket and dispatches a part without us even knowing the server had a failure, and it saves us a significant amount of time each month. Time we don’t have to spend identifying failures and opening incident tickets."

Engineering Manager
Telecommunications Company

"Park Place has always gone above and beyond for Cincinnati Bell’s needs. Their automatic fault detection is enabling us to be more efficient across the board, for data center hardware maintenance and controlling costs."

Technical Support Analyst
Telecommunications

Get In Touch

Our remote IT management services are backed by a follow-the-sun support team located in Enterprise Operations Centers (EOCs) across the globe and powered by our own monitoring tool, Entuity Software™. A combination that enables us to tailor our services specifically to your environment—making your team as productive as possible.

Fill out this form with a brief description of your needs, and we’ll be in touch to discuss how our remote infrastructure management solutions can solve your problems.

Fill Out This Form to Request Your Discovery Call