HPE Third Party Support & Maintenance
Spare parts & on site maintenance SLAs for HPE hardware. Supporting all makes & models.
Get Better HPE Hardware Support for Less
After your initial HPE hardware warranty expires, you need a partner that can deliver the parts and on-site maintenance you need, but without the increased costs from the OEM.
Backed by 2400 stocking locations and 600+ field engineers, across 180 countries, you get the same responsive SLAs that the OEM provides, but at a fraction of the cost.
With Park Place Technologies’ HPE end of life support, you can extend the life of your data center equipment well beyond its original end of service date and avoid costly refresh cycles.
See why more people turn to us for dedicated HPE third party maintenance.
Supported HPE Devices
Get HPE hardware support for your server, storage, & network devices, as well as HCI environments.
View Supported HPE Hardware
NETWORK DEVICES
Our support covers the following HPE network devices:
- FlexNetwork Switches
- FlexFabric Switches
- Aruba
- MSR & HSR Routers
- ProCurve
- Rebranded Cisco & Brocade
SERVER DEVICES
Our support covers the following HPE server devices:
- ProLiant (up to Gen12)
- ProLiant S6500 Chassis
- Apollo (Gen9 & Gen10 Plus)
- Blade System (C3000, C7000)
- HP9000
- Integrity
- Moonshot
- NonStop Systems
- Superdome (PA-RISC) & Integrity Superdome 2
- Superdome X
- Superdome Flex 280
- Synergy
HYPERCONVERGED SYSTEMS
Our support covers the following HPE hyperconverged systems:
- ProLiant DX (up to Gen11)
- SimpliVity
HPE Hardware Maintenance Options
Day-1 Support, Right Out-of-the-Box
Choose a minimal support package from HPE to maintain access to software updates - we can do the rest!
End of Service Life
HPE may stop servicing and supporting your equipment, but we won’t! We’ll support your hardware assets as long as possible, until you’re ready for new equipment.
Post-OEM warranty transition
Explore an HPE support renewal through Park Place after your initial hardware warranty ends. Your maintenance savings can be reinvested into new technologies, AI, or other initiatives.
End of Life
When HPE stops manufacturing your specific equipment model, service and support can quickly diminish. Here Park Place can take your performance to the next level with world-class service and support.
What our HPE Support Service Includes
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Break/Fix Support from Expert L1-L3 Engineers
Our team includes the most badged L1–L3 engineers in the industry, each with 15+ years of direct experience with HPE. To ensure consistency and eliminate knowledge gaps, we use a Three-Deep model: Assigning a primary, secondary, and tertiary HPE support technician to every location who understand your environment inside and out.
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Parts Replacement from 2400+ Stocking Locations
Our replacements are original HPE parts procured and vetted through both commercial partners and our own testing facilities. Whether it’s a whole unit or an individual component, all HPE hardware purchased by Park Place Technologies goes through extensive review prior to deployment, and we stock these parts at the nearest global location to you so they’re ready when you need them.
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Industry-Leading Response TImes
When we say 24×7, we mean it! Our operations centers are placed strategically around the globe so someone is always there to take your call, escalate your incident, and dispatch an engineer to your location. And if you don’t need the fastest time possible for your environment, you can customize your SLA by device type or priority.
Check out our common HPE support agreements below:
HPE 7X24X4 SupportEvery Available Hour
24 hours per day, 7 days a week, including holidays. Engineer on site (if needed) in 4 hours or less.
HPE 5x9x4 SuipportSame Business Day
Monday through Friday, 8AM to 5PM, with an expert engineer on site (if needed) within 4 hours.
HPE NBD SupportNext Business Day
Available Monday through Friday, 8AM to 5PM, with next business day onsite response and parts delivery.
CustomBespoke SLAs
We can even provide a custom SLA package to suit your needs.
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Ease-of-use and Transparency from One Ticket System
Park Place’s Central Park™ platform is your single, self-service portal. If you want to submit or view support tickets, evaluate your active contracts, add equipment, or observe real-time events, you can do it here.
HPE Software Support
When critical HPE software errors strike, every minute spent trapped in a sluggish OEM support queue pushes your environment closer to costly downtime.
Park Place's third party software support means gaining a partner that can keep pace with your environment, helping with configuration, break/fix remediation, file system issues, and more.
Here's the HPE software that Park Place can support:
- HPUX
- Primera
- 3PAR
- Nimble
Benefits of Choosing Park Place
Enable HPE predictive maintenance with ParkView Automated Support™. Our tool monitors for incidents 24/7 and detects faults proactively.
HPE 3rd party support at 30-40% less than the OEM.
Choose an SLA that is customized to your needs. We can have a field engineer on site within 4 hours!
Our HPE enterprise support services are backed by a First Time Fix™ Guarantee Learn more.
Keep hardware running longer and maximize ROI.
Wherever your HPE equipment is located, we are there to help.
Our own portal allows you to submit tickets, read dashboards and contact our support team 24/7.
Additional HPE Services
Frequently Asked Questions
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How do you monitor my HPE hardware?
ParkView Automated Support™ is powered by our proprietary Entuity Software™ to monitor your server, storage, network, & hyperconverged infrastructure, which links directly to the Central Park portal for fast support. Whenever an issue arises, ticketing, triage, part(s) order, and technician alerts happen automatically!
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Why does your support cost less than OEM support?
Many OEMs charge a premium for their highest level of support, but with the largest team of badged L1-L3 engineers, we can provide up to 24×7 SLAs at the same rate as the base level of the OEM. Plus, we can keep your hardware running past its HPE end of support date, allowing you to use the hardware on your timeline.
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Can I remove HPE devices mid-term if we decommission them?
Yes, all we need is 60-day notice of you dropping your HPE device(s) from the contract. Then we will credit you back the unused amount.
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Where can I find out if you support my specific HPE hardware?
You can find all of the HPE models we support here!
