Global Fitness Company Takes the Weight off their IT Team with Remote Managed Services

Executive Summary:

A global fitness and wellness manufacturing, distribution, and retail company faced mounting challenges maintaining its legacy AS400 (IBM iSeries) environment. The prior support model relied on limited internal expertise and reactive vendor engagement, resulting in prolonged outages, performance issues, escalating operational costs, and limited backup / recovery consistency.

Park Place Technologies provided a scalable, proactive support model for the AS400 platform, delivering 24×7 coverage, deep IBM i expertise, and integrated governance aligned to meet security and compliance standards. Park Place took ownership of the month-end processing workload … a historically tedious and error-prone task … eliminating a major operational bottleneck for the internal IT team. The result was two-fold, improved stability and responsiveness, and reduced overall support costs. This yielded measurable increases in the organization’s service quality.

Key Takeaways:

• By leveraging Park Place Technologies’ Remote Managed Services expertise, the organization was able to resolve their staffing, skill, and management concerns.
• This engagement demonstrates how Park Place Technologies can quickly transform a partner’s infrastructure for the better. This example was implemented in under 3 weeks.
• Strategic IT partnerships can fill critical skills gaps and improve operational resilience.
• Tailored, flexible solutions — including remote support and governance — can deliver enterprise-grade service without overburdening internal staff.
• Trust and proven track records are as important as technical capabilities when selecting an IT services partner.
• Park Place Technologies combines deep technical expertise with business-focused advocacy—helping clients maximize uptime, control costs, and unlock hidden value in their IT infrastructure.